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    Refund policy

    Subscription Policy

    When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select on your initial order.

    Subscription information is shown upon checkout. During the Shipping step, you will see the shipping costs per delivery and the frequency of the subscription in the Shipping Method section. Your payment details will be stored securely and you'll be charged for each of these deliveries.

    During the Payment step of the checkout, you need to confirm that you understand that you are purchasing a subscription. You will not be able to complete your purchase without agreeing to this.

    If you want to change/adjust things like frequency, shipping address, or quantity, you can do it directly in your customer portal link by clicking 'Manage Subscription' from your Subscription Confirmation email or emailing us directly at Hello@weemco.com.

    Subscriptions must be canceled at least 72 hours before the charge date. Otherwise, the client is responsible for shipping back orders to our warehouse before refunds are processed.

    See our returns policy below for more details on returns and refunds.

    Refund policy

    We have a lifetime return policy, which means you can always request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Our customers are responsible for paying for the shipping cost to send back returning products.

    To start a return, you can contact us at Hello@weemco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at Hello@weemco.com.

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Please email us at Hello@weemco.com for your exchange requests.

    We will notify you once we’ve received and inspected your return, and let you know when the refund was approved. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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